FAQs & Exchange Policy

Hey Whiskey Girl! 

Thanks for being a part of our gorgeous shopping community!    

If you're a facebook user, PLEASE join our community there!  We chat, do Live Sales (Thurs at 7:30pm) and are really able to get to know you better - thats the best part!  Items are most often shown there in the Live Sales first, then posted here to the website, so if you're a popular size or looking for something that's in high-demand, please join us!  We'd love to have you! 

Here are some of our shop policies: 
Our ship time remains consistently at 1-2 business days.  In busy weeks we sometimes take 3 business days.  If there are any issues with your order, you'll be notified via email or the phone number attached to your order. 

Exchange Policy:

We do not offer refunds but are happy to issue an exchange and our goal is to help you find items you love! 
Please initiate the exchange process within 15 days of payment.  Exchanges are accepted no questions asked if an item is damaged, mis-sized, or you are simply unhappy (whiskey helps with that ;) )! 
  • In-store customers may only exchange with a receipt (or order # if order was placed online or on our app).
  • To exchange, please first email whiskeyroseco@yahoo.com so we know to expect your item and can move forward as appropriate.  
  • In most cases, customer is responsible for return shipping charges.
  • Tags MUST be intact and items must be unworn and unwashed.
  • Shoes MUST be sent back in their original box (then inside another box or mailer).    
  • If a return item arrives obviously worn, damaged, covered in animal hair, or smelling of any foul odors (smoke), customer will be notified and their return will be rejected and sent back. 
    • If you wouldn't buy it in the condition you're sending it back in, it is not exchange eligible. 
  • **In some instances, $3 or up to 25% restocking fee will be applied 
    Once we receive the item back and it has been inspected, you will be issued store credit in the form of a Whiskey Rose Company Gift Card.  You can use this credit just like cash on anything you'd like in our shop.  It never expires, and we're happy to help you find a different size or completely different item.
    Due to hygienic concerns, some items are not eligible for exchange:
    • Camis, undertanks, and bralettes are final sale items
    • Custom Order items are final sale items
    • Leggings are final sale items
    • Jewelry and accessories worn on the face and head are final sale items
    • All beauty items are final sale items
    • Drinkware is a final sale item

    The following items are also not exchange eligible: 

    • Seasonal items
    • Markdowns/sale items/discounted items
    • Bundle deals are final sale items 
    • All Subscription Box items are final sale items (as agreed to upon subscribing). 
    Exchanges are FINAL SALE.
    Items already exchanged are final sale.  Customers may not exchange an exchange.

    Thank you for being here, we're happy to accommodate your needs and, of course, our goal is to help you find products you love.  We have this policy set in place because we're a small business, but if you have ANY issues with anything you've purchased, please don't hesitate to reach out.

    XOXO & Much Love Always.  

    The Whisey Rose Co. Team