FAQs & Exchange Policy

• In-store customers may only exchange with a receipt (or order # if order was placed online or on our app).
• To exchange, please first email whiskeyroseco@yahoo.com so we know to expect your item and can move forward as appropriate.  
• In most cases, customer is responsible for return shipping charges.
• Tags MUST be intact and items must be unworn and unwashed.
• Shoes MUST be sent back in their original box (then inside another box or mailer).    
• If a return item arrives obviously worn, damaged, covered in animal hair, or smelling of any foul odors (smoke), customer will be notified and their return will be rejected and sent back. 
• If you wouldn't buy it in the condition you're sending it back in, it is not exchange eligible. 
• **In some instances, $3 or up to 25% restocking fee will be applied 

Once we receive the item back and it has been inspected, you will be issued store credit in the form of a Whiskey Rose Company Gift Card.  You can use this credit just like cash on anything you'd like in our shop.  It never expires, and we're happy to help you find a different size or completely different item.

• Camis, undertanks, and bralettes are final sale items
• Custom Order items are final sale items
• Leggings are final sale items
• Jewelry and accessories worn on the face and head are final sale items
• All beauty items are final sale items
• Drinkware is a final sale item

The following items are also not exchange eligible: 

• Seasonal items
• Markdowns/sale items/discounted items
• Bundle deals are final sale items 
• All Subscription Box items are final sale items (as agreed to upon subscribing).