FAQs & Exchange Policy
Hey Whiskey Girl!
Thanks for being a part of our gorgeous shopping community!
If you're a facebook user, PLEASE join our community there! We chat, do Live Sales (Thurs at 7:30pm) and are really able to get to know you better - thats the best part! Items are most often shown there in the Live Sales first, then posted here to the website, so if you're a popular size or looking for something that's in high-demand, please join us! We'd love to have you!
- In-store customers may only exchange with a receipt (or order # if order was placed online or on our app).
- To exchange, please first email whiskeyroseco@yahoo.com so we know to expect your item.
- In most cases, customer is responsible for return shipping charges.
- Tags MUST be intact and items must be unworn and unwashed.
- Shoes MUST be sent in their original box (then inside another box or mailer). We must have the original box to resell and ship the shoes. Shoes with labels attached to the original box will not be accepted.
- If a return item arrives damaged, covered in animal hair, or smelling of any foul odors (smoke), customer will be notified and their return will be rejected and sent back.
- If you wouldn't buy it in the condition you're sending it back in, it is not exchange eligible.
- Camis, undertanks, and bralettes are final sale items.
- Custom Order items are final sale items.
- Leggings are final sale items.
- Jewelry and accessories worn on the face and head are final sale items.
- All beauty items are final sale items
The following items are also not exchange eligible:
- All seasonal items are final sale items
- All markdowns/sale items/discounted items are final sale items
- All bundle deals are final sale items
- All Subscription Box items are final sale items (as agreed to upon subscribing).
Thank you for being here, and if you have any concerns, don't hesitate to reach out!
XOXO & Much Love Always.
The Whisey Rose Co. Team